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The County of DuPage
Wheaton, Illinois

Job Details for 1002 - Intermediate Staff Assistant

Job Description

FLSA STATUS: Non-exempt
GRADE: 107

Under general supervision; performs work of routine difficulty in providing clerical support to a department; performs related work as required.

Individuals in this class are distinguished from other clerical positions by human relations skills requiring simple courtesy and a tactful approach; ability to work effectively with a variety of personnel and clients or customers; resources to do the job may be written or may be verbal guidance from others; work involves a variety of tasks. General supervision is received from assigned supervisory personnel.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Acts as a counter clerk or receptionist, receiving individuals or directing them to the proper location
• Provides and interprets information of a routine nature to the public
• Types a variety of certificates, forms and record information from rough drafts, and input documents or brief instructions
• Assists in the maintenance of records
• Compiles reports of a standardized nature
• Performs mathematical computations, and operates or utilizes a switchboard or telephone system, basic office equipment, and software programs at a basic level of proficiency
• Provides instruction and technical guidance to clients, assigned volunteers, temporary employees, and interns
• Explains departmental functions and refers more difficult/complex questions to a higher level
• Takes telephone messages and relays complaints and information
• Receives, sorts, and distributes mail
• Responds to basic mail or telephone requests with information or standard form letters
• Receives and issues documents
• Prepares documents for scanning, indexes documents and forms, and scan documents
• Accepts payments, issues receipts, and manages a cash drawer
• Files documents alphabetically, numerically, or by other prescribed methods
• Maintains confidentiality of client information
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within the job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• English, spelling and arithmetic
• Current office practices, procedures and equipment
• Department and County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Typing accurately from plain copy or a rough draft
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Effectively communicate with the public in a professional manner.
• Maintain composure and professionalism during challenging, demanding or tense situations with the public.
• Multitask responsibilities and set priorities
• Ability to complete tasks in Microsoft Office Suite products
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Completion of a High School Diploma or General Equivalency Diploma equivalent and one year of experience in general office work which required skilled typing; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exert up to 30 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. Work involves sitting, standing, and the ability to move throughout the office to perform duties and interact with the public.

The ability to pass a typing skill test with a minimum speed of 30 net words per minute.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment and customer service setting with a moderate noise level.