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The County of DuPage
Wheaton, Illinois

Job Details for 1232 - Social Services Assistant

Job Description

GRADE: 108

Under general supervision; performs work of moderate difficulty by providing current information to County residents in need of social services and in completing more complex clerical assignments or projects; performs related work as required.

The employee in this class performs para-professional work in the area of social service by screening and accessing calls and gathering, evaluating the data to identify the nature and the need of the client and providing information and referral when appropriate.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Performs intake work by interviewing individuals over the phone or in person to assess their needs; provides information to County residents/clients in response to direct inquiries regarding social services within DuPage County
• Provides general and specific information and referral on health and social services to promote awareness of services
• Provides consultation and assists other support staff in the provision of information
• Gathers information from applicant or significant other to complete the intake sheets
• Provides limited outreach to homebound clients that includes short term follow-up
• Serves as an advocate to clients in contacting various agencies to provide assistance
• Performs in-home assessments for home bound clients; completes applications for benefits
• Performs on-site visits to residents in long-term care facilities.
• Completes all required forms and case notes.
• Prepares forms, requisitions, authorizations and other materials for appropriate authorization and/or signature.
• Prepares monthly reports as required.
• Provides general administrative assistance and support to department.
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Resources of public and private social service agencies
• Principles and practices of collecting
• Current social problems and recent social developments
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Understanding problems, needs and motivations of social service clientele
• The use of basic office machines
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Interpret department policies
• Work with minimal supervision
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Completion of a minimum of one (1) year of college coursework in Social Services; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Must possess and maintain in good standing a valid driver’s license.