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The County of DuPage
Wheaton, Illinois

Job Details for 1424 - Senior Operations Analyst

Job Description

GRADE: 312

Under direction; performs work of considerable difficulty in maintaining the operations of computer systems and networks; performs related work as required.

An employee in this class handles complex technical support and performs specialized duties for systems and networks throughout the County; develops and maintains operational procedures for emergency events for systems and networks; performs analysis for computer operations, workload management automation, identifies appropriate technology solutions. Work includes acting as a lead for projects and appropriate staffing needs. Direction received by the Data Center Manager.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Provides production support to departments for complex systems, applications, networks and service levels for mainframes, client/server and open system platforms
• Provides assistance for departmental systems, networks and websites
• Develops and maintains written operational procedures for workload management automation, disaster recovery and business continuity for systems and networks
• Acts as a project lead including developing project timelines, assigning tasks, explaining and coaching staff, and monitoring progress
• Identifies and resolves problems with computer hardware, software and applications
• Develops and maintains existing monitoring software
• Develops monitoring and recovery automation process for computer equipment and applications on local area network (LAN), storage area network (SAN) and enterprise resource planning (ERP) systems
• Uses enterprise tools to create, update and generate management records
• Identifies and recommends changes for computer operations
• Serves as the primary contact for support for departments and vendors for overall system’s needs, designs and operations
• Works with end users to address system and network needs and problems
• Provides technical assistance to lower level operators
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Developing, administering and monitoring various systems and networks and workload management automation
• Technical support for enterprise systems, applications, networks, mainframes and open system platforms
• Disaster recovery of systems
• User requirements
• Leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Analyzing and troubleshooting system and network issues
• Creating and documenting operational procedures
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Prioritize and assign work
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of a Bachelor’s degree in Computer Science or related field with five years of information technology or Computer Operations Analyst experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.