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The County of DuPage
Wheaton, Illinois

Job Details for 1455 - Network Systems Manager

Job Description

GRADE: 315

Under general direction; performs work of considerable difficulty in planning and directing the activities of the Network Systems. Oversees the implementation, administration and operations of the computer and telecommunications networks for the County; performs related work as required.

An employee in this class spends a substantial amount of time working with staff and contractors relative to managing network systems, project plans and related budgets. Assists the Chief Information Officer in preparing, administering and monitoring the network systems project plan and budgets. Direction is received from the Chief Information Officer.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Oversees the management of all Local Area Network (LAN) and Wide area Network (WAN) systems
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Manages the procurement, acquisition, installation, support, maintenance, inventory and disposal of all Personal Computers (PCs), network electronics and telecommunications equipment for all LAN and WAN systems, including all related hardware, software and services
• Responsible for the overall management of the network systems projects including project planning, time lines, budget, risk management, and close out
• Analyzes systems and products and recommends use of new systems and products to senior management
• Prepares, oversees and updates Personal Computer (PC), Local Area Network (LAN) and Wide area Network (WAN) performance, security and back-up policies and procedures
• Develops and maintains policies and procedures for Personal Computer (PC)/Local Area Network (LAN)/Wide area Network(WAN) usage throughout the organization including security and computer usage, and Internet usage policies
• Develops and implements disaster recovery and business continuity plans for all departments within the County
• Manages the County’s Internet and Intranet systems, including associated hardware, software and communications systems
• Coordinates and manages all Personal Computer training for end users
• Manages monitors and measures requests for service, computer hardware, software, system acquisition and implementation
• Ensures the integrity of information stored and transmitted on networks
• Assists the Chief Information Officer in preparing the operations, replacement and capital projects budgets including calculating chargebacks relative to all Personal Computer (PC)/Local Area Network (LAN)/Wide area Network(WAN) activities
• Prepares operational reports as required or requested
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Principals and techniques of project management, work planning, scheduling, measurement and reporting
• Budgeting practices for IT organizations including developing chargebacks to user Departments.
• Practices and principals of designing, implementing and maintaining network systems
• Highly proficient with PC and Microsoft Network operating systems
• Off-the–shelf software, including word processing, spreadsheet, presentation graphics and database applications
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Managing standards, procedures and practices of record-keeping of all the agreements and contracts of the company
• Making sound recommendations to improve and optimize system output
• Analyzing facts and exercising judgment arriving to conclusions
• Handling and resolving technical problems
• Effective communications, both verbally and in writing, and in expressing technical functions in non-technical terms
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Develop innovative reports to achieve desired results
• Carry out instructions furnished in writing, oral or diagram form, and to produce desired outcomes.
• Read, interpret and apply complex technical publications, manuals and other documents
• Document procedures, and maintain and update procedures as necessary
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor’s Degree in Computer Science/Management Information Systems or related field and five (5) years of experience in a cross-platform voice/data Information Technology environment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.