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The County of DuPage
Wheaton, Illinois

Job Details for 1471 - Telecommunications Manager

Job Description

GRADE: 314

Under general direction; performs work of considerable difficulty in designing, planning, organizing and managing day to day telecommunications infrastructure activities; performs related work as required.

An employee in this class manages the telecommunication function for the County and acts as a liaison with user departments, and outside agencies in a 24x7 environment. Work involves designing, recommending, implementing and managing the County’s voice/data infrastructure. General direction is received from the Network Systems Manager; however, work allows for considerable independent judgment. Customarily and regularly directs the work of telecommunications staff.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Prepares, coordinates, and monitors the assigned budgets for the telecommunications area including capital budgets for equipment, services, and infrastructure
• Coordinates campus wide local and remote telecommunications services
• Coordinates, maintains and monitors for compliance all telecommunications contracts, service contracts and maintenance agreements
• Provides technical support to all telecommunications areas
• Maintains operations in accordance with regulations and standards of state, federal and other regulatory agencies
• Supervises technical and contract staff
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Coordinates communications, surveys departments to determine voice/data needs
• Forecasts operating costs
• Oversees cost allocation and revenue procedures
• Monitors all physical facility infrastructure construction as it relates to telecommunications
• Plans the layout, installation, repair and maintenance of telecommunications hardware, software, cabling and services
• Assists with network and cable planning and design for county offices
• Ensures the security of telecommunications systems
• Develops and reviews bid specifications
• Purchases or recommends the purchase of equipment and systems
• Approves invoices for payment
• Audits and manages telecommunications invoices and works with telecommunications vendors to resolve billing disputes
• Develops and recommends changes to processes, policies and metrics to facilitate the improvement of department performance
• Establishes and manages vendor relationships
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Telecommunications platforms and system integration
• Telecommunications standards and protocols
• Telecommunications service contracts and maintenance agreements
• VoIP and PBX technologies
• Network and telecommunications design and implementation
• Data infrastructure and voice applications
• All facets of telecommunications operations, both life-safety and environmental
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Research methods for emerging technologies

Skill in:
• Planning and supervising the work of others
• Project planning, coordination and daily project tracking for all areas reporting to this position
• Researching and analyzing information and statistics
• Planning, scheduling and supervising the work of others
• Effectively translating and applying advanced technical documentation and principles
• Improving telecommunications reliability, throughput and productivity
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Monitor and evaluate employees
• Prioritize and assign work
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor’s Degree in Communication Technology or related field; five years of progressively responsible experience Voice over IP (VoIP) systems and data infrastructure, including two years of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.