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The County of DuPage
Wheaton, Illinois

Job Details for 1721 - Workforce Development Supervisor

Job Description

GRADE: 311

Under general supervision; performs work of moderate difficulty providing services through the Workforce Development Division; performs related work as required.

An employee in this class spends a substantial supervising the work of employees in the workforce development division, determining workforce needs and how DuPage County Workforce Development Division can address those needs.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Supervises the work of subordinate personnel engaged in comprehensive workforce development, and grants
• Identifies and resolves employee relations and performance issues, and establishes and maintains a professional work environment while providing appropriate leadership and direction
• Promotes positive morale, creativity, and teamwork among staff
• Evaluates employee performance and sets clear goals and expectations
• Oversees the services offered to clients, and plans publicity and promotional activities in order to build business awareness of services
• Coordinates and schedules meetings with members of the community to inform them of business services offered through the DuPage Workforce Development Division
• Maintains contact with clients to ensure quality of services
• Provides leadership, oversight, development and coordination to staff engaged in business services to increase the focus on the business customer
• Creates marketing materials representing services provided by the DuPage Workforce Development Division to fully address the needs of the community
• Creates presentations for business and community groups to educate concerning the workforce system and means of accessing the resources
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Maintains regular attendance and punctuality

• Adjusts work assignment or schedule in the event of an emergency to participate in emergency preparedness, response and recovery activities as assigned.
• Depending on assignment, may require emergency management training, licensure or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Practice and principles of effective supervision
• Local community organizations and service groups
• Functions, availability and resources of county programs, services and resources
• State and Federal laws pertaining workforce development
• Management and leadership principles
• Current office practices, procedures, and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Planning, scheduling, training, motivating, and supervising the work of others
• Enlisting support and cooperation of funding organizations
• Verbal and/or written communication
• Interpreting and applying complex standards and guidelines
• Understanding problems, needs and motivations of social service clients and staff
• Interpreting regulations and policies to ensure program compliance
• Planning, scheduling, and supervising the work of others
• Using computer hardware and software including work processing, spreadsheets, databases,
email, etc.
• Applying an acquired knowledge of procedures, rules, regulations, and services of office to which

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility

Completion of a Bachelor's degree in Social Services, Education, Business or a related field; three years of experience in workforce development, business, or economic development; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Must possess and maintain in good standing, a valid Illinois driver's license.