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The County of DuPage
Wheaton, Illinois

Job Details for 1723 - Business Services Representative I

Job Description

GRADE: 110

Under general supervision, performs work of moderate difficulty in developing and building upon relationships with area employers; performs related work as required.

An employee in this class acts as a liaison between the DuPage County Workforce Development Division staff and employers throughout the area. The incumbent in this position will serve as an advocate for addressing the skill needs of various industries through the Workforce Development Division. General supervision is received from the Business Services Supervisor.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Builds a broad awareness among employers in DuPage County about the work of the DuPage Workforce Development Division
• Fosters strong relationships with employers seeking to hire qualified, trained workers
• Communicates with employers in DuPage County about services available through the DuPage Workforce Development Division
• Receives requests for service from business clients
• Follows up on business client needs
• Communicates with Workforce Development staff to see if any clients have completed service and are qualified to meet the needs of business clients
• Provides information to Workforce Development Division counselors, other partner staff, and students and job seekers about future trends that may impact redirection of training dollars
• Links business clients with clients receiving services and or training for employment
• Maintain records and reports of business clients served
• Maintains regular attendance and punctuality

• Adjusts work assignment or schedule in the event of an emergency to participate in emergency preparedness, response and recovery activities as assigned.
• Depending on assignment, may require emergency management training, licensure or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Workforce needs of varying industries
• Building public/private partnerships with business and educational communities
• English, grammar, spelling, and typing
• Employment and training programs as mandated by federal and state policies
• Related legislation, programs, services, and resources.
• Current office practices, procedures, and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Analyzing facts and in exercising judgment and arriving at conclusions
• Initiating and communicating persuasively with external organizations
• Acquiring and applying knowledge of procedures, rules, regulations and services
• Maintaining accurate records and preparing reports
• Using computer hardware and software including work processing, spreadsheets, databases,
email, etc

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of a Bachelor's degree in Business Administration, Marketing or related field; one year of experience in business, economic development; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Must possess and maintain in good standing, a valid Illinois driver’s license.