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The County of DuPage
Wheaton, Illinois

Job Details for 1736 - Business Services Specialist

Job Description

GRADE: 311

Under general supervision, performs work of considerable difficulty in developing and building upon relationships with area businesses to determine their workforce needs and how the workforce system can address those needs; performs related work as required.

An employee in this class acts as the primary liaison with the business community for the DuPage County Workforce Investment Board. This position spends a substantial amount of time marketing activities of the Workforce Investment Board (WIB) to DuPage County employers. General supervision is received from the Executive Director to Workforce Investment Board.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Build a broad awareness among employers in DuPage County, and with other stakeholders critical to the area’s economic development role, about the work of the DuPage Workforce Board
• In collaboration with other partner representatives, establish working relationships with businesses within DuPage County as identified through the Critical Skills Shortage Initiative
• Attend workshops and trainings to acquire high level of familiarity of the workforce system and available resources within the LWIA and Regional Workforce area
• Provide leadership, oversight, development and coordination of the Business Services Team at the IETC to increase the focus on the business customer
• Create marketing materials representing business services provided by the One-Stop to fully address the needs of the business community
• Create presentations for business and community groups to educate concerning the workforce system and means of accessing the resources
• Prepare reports for the Workforce Board to use in planning and system development
• Identify potential funding sources and assist with preparation of grant proposals to sustain and expand business service initiatives
• Maintains regular attendance and punctuality

• Adjusts work assignment or schedule in the event of an emergency to participate in emergency preparedness, response and recovery activities as assigned.
• Depending on assignment, may require emergency management training, licensure or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Marketing, and consultative selling
• Business organizations and community groups
• Building public/private partnerships with the business and educational communities
• English, grammar, spelling, and typing
• Employment and training programs as mandated by federal and state policies
• Related legislation, programs, services, and resources
• Community based organizations
• Management and leadership principles
• Current office practices, procedures, and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Public relations, marketing and sales
• Analyzing facts and in exercising judgment and arriving at conclusions
• Initiating and communicating persuasively with external organizations
• Acquiring and applying knowledge of procedures, rules, regulations and services
• Using computer hardware and software including work processing, spreadsheets, databases,
email, etc.

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility

Completion of a Bachelor's degree in Business Administration, Organizational Management, Marketing or related field; three years of experience in business, economic development; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Must possess and maintain in good standing, a valid Illinois driver’s license.