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The County of DuPage
Wheaton, Illinois

Job Details for 1917 - Community Services Manager

Job Description

GRADE: 313

Under direction; performs work of considerable difficulty in the formulation, development, implementation and supervision of programs and activities of a specific Community Services Unit; assists the appropriate division Administrator; performs related work as required.

An employee in this class spends a considerable amount of time supervising, planning, coordinating, and implementing policies and goals for assigned staff. Independent judgment is required to interpret policies and resolve problems as they occur. Direction is received for the appropriate Administrator.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Supervises the work of subordinate personnel engaged in service generated programs and activities (i.e. senior services, grants, call center)
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Develops, organizes and coordinates the implementation of established goals, objectives, plans, and daily activities of service generated programs, activities and projects as well as monitors, researches, and participates in activities that will promote these programs/projects
• Identifies available sources of grant funding related to Community Resources
• Coordinates grant writing activities and facilitate departmental personnel participation in the process
• Develops and prepares grant applications
• Promotes understanding and utilization of programs by performing various public relations activities through the media, working relationships with other agencies and municipalities, and funding sources
• Develops and evaluates tracking tools to assist in monitoring the effectiveness and efficiency of various programs
• Provides or coordinates in-service training programs to keep staff abreast of developments in the field
• Ensures staff compliance with division policies and procedures and applicable regulations
• Reviews and discusses care plans and personal development plans
• Assists staff on decision-making process
• Represents the Human Services Division at meetings, presentations and workshops
• Maintains statistics of clients served
• Prepares reports
• Develops and maintains working relationships with community groups, other agencies, municipalities and townships; leads or coordinates group meetings or advisory groups
• Assists the appropriate Administrator with large projects including annual grant development and coordination of daily activities
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned
• Depending on assignment, may maintain required emergency management training, licensure and/or certifications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Planning, designing, and implementing Human Services programs
• Human Service’s programs, resources and practices
• Local community organizations and service groups
• Principles and practices of effective supervision
• Planning, organizing and implementing strategies related to grants
• County, State and Federal laws, rules and regulations pertaining to assigned programs
• Geography of the County
• Current office practices, procedures and equipment
• County policies and procedures
• Management and leadership principles

Skill in:
• Planning, organizing, directing and controlling the work of others
• Analyzing facts and in exercising sound judgments
• Understanding problems, needs and motivations of social service clients and staff
• Applying complex standards and guidelines
• Initiating and communicating with external organizations
• Interpreting regulations and policies to ensure program compliance
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Supervise staff
• Manage relationships with contractors
• Manage program finances and timelines
• Work collaboratively with other County departments
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of Registered Nurse License, , Bachelor’s Degree in Nursing, or a Bachelor’s Degree in Social Work, Construction Management, Business Administration, Finance or related field.  Five years of experience in overseeing a Human Services program and one year of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work:  When out in the field will be required to walk, reach with hands and/or arms, climb, crouch, or stoop. Will exert up to 40 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and/or field environment.  When performing the duties and responsibilities in the field, this position will work in extreme weather conditions and in cramped or confined spaces.

Must possess and maintain in good standing a valid Illinois driver’s license.