skip to main content
The County of DuPage
Wheaton, Illinois

Job Details for 1934 - Case Manager Coordinator

Job Description

GRADE: 111

Under general supervision; performs work of moderate difficulty acting as a lead worker to employees engaged in providing professional assistance to County residents through the coordination of services; performs related work as required.

An employee in this class performs professional work in the Social Service area by providing comprehensive case management and/or service coordination in assessing clients’ needs and linking them to appropriate resources. This position is distinguished from the Case Manager classifications by the ability to set unit priorities, make decisions and authorize payments. Work requires independent judgment, initiative and familiarity with department mandates, standards and policies. General supervision is received from the correspondent Community Services Manager.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Serves as a lead worker to employees and conducts client intake and assessment
• Trains and guides staff on the intake and eligibility and service delivery process
• Oversees case managers in prioritizing, decision-making, and completion of case load
• Instructs staff on grant and documentation requirements
• Delegates work and answers questions from staff
• Completes an assessment of the needs of clients
• Determines and approves eligibility and appropriateness of services, authorizes and tracks payments for programs
• Develops a comprehensive case plan for individual clients, which includes writing appropriate goals and means in which to obtain those goals to achieve a greater self-sufficiency
• Reviews and discusses plans and program options with clients
• Assists clients and families in decision-making process
• Discusses expectations with clients and families
• Provides direct assistance to individuals with varying backgrounds and problems
• Provides specific resource information to County residents and acts as an advocate when needed
• Promotes awareness of services
• Cooperates with other agencies in locating assistance for clients in areas where services are currently not provided
• May lead or attend committee meetings within the department or partnering groups and agencies
• Evaluates information and makes decisions within established policies and standards
• Provides in-home assistance to promote services
• Prepares statistical reports and other mandated paperwork

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned
• Depending on assignment may maintain required emergency management training, licensure and/or certifications
• Performs related duties as required or assigned within the job classification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Current social problems, social developments, human behavior, and standards of practice
• Assessment methods and procedures, and theories and practices related to human behavior and development
• Computerized data tracking systems (e.g. Excel, etc.)
• Functions, availability and resources of public and private social service agencies and services
• Rules and regulations affecting eligibility and assistance

Skill in:
• Dealing effectively with others
• Understanding problems, needs and motivations of clients, staff, and leadership
• In making recommendations
• Verbal and/or written communications
• Bookkeeping

Ability to:
• Exercise sound judgment in keeping with current standards and practices of the Social Service profession
• Delegate and prioritize the work of other case managers
• Interview and counsel clients skillfully and effectively


Completion of a Bachelor’s degree in Human Services, Social Work or a related field, and three years of Social Service experience which include acting as a lead worker; or an equivalent combination of training and experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exerting up to 20 pounds of force daily and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and field environment. While performing the duties and responsibilities the employee maybe exposed to noxious odors, hoarding, unsanitary conditions, varying weather conditions, and other related conditions and situations.

Must possess and maintain in good standing a valid Illinois driver's license.