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The County of DuPage
Wheaton, Illinois

Job Details for 1954 - Director of Community Services

Job Description

FLSA STATUS:    Exempt    
GRADE:    318

Under administrative direction; performs work of unusual difficulty in planning, directing, and implementing programs, which provide resources and services to low-income and/or indigent residents of the County; performs related work as required.

The employee in this class is responsible for the development and management of a variety of programs and services designed to fulfill basic needs of DuPage County residents with an emphasis on the elderly, persons with disabilities, families, and low-income residents.  Work involves the ability to work collaboratively with community partners in order to develop long range strategic plans for the provision of services.  Work also involves the ability to make independent decisions regarding the interpretation and application of policies related to assigned programs and functional areas.  Administrative direction is received from the County Board Chairperson, the County Board and the County Administrator.  Management direction is provided to subordinate managers/supervisors.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
•    Plan for and directs the operations of multiple programs including, but not limited to affordable and specialized housing, senior services, needs assessment and case management services, family self-sufficiency, high-conflict family issues, domestic violence abuser counseling, substance abuse treatment, para-transit coordination, the historical museum, acts as an advocate for programs which provide resources to fill defined needs within DuPage County
•    Functions as a member of the County’s management team to resolve issues and implement plans of action
•    Meets with government officials, community leaders, and service providers, and other funding organizations to promote support for, and efficiency of, the community-wide health and human services system, acts as an advocate to needy County residents while promoting self-sufficiency
•    Assesses community needs for volunteer programs and develops those programs
•    Coordinates programs with other County departments and offices including the Health Department's, the courts, and law enforcement, develops requirements and eligibility guidelines for programs
•    Oversees County grant programs including working with oversight boards and policy groups on the allocation of grant funds and monitoring compliance with grant provisions
•    Acts as liaison with Housing Authority, private housing agencies, and other low-income housing programs
•    Establishes policies to assess needs, assign contracts, and monitor contract performance
•    Maintains up to date knowledge of applicable statutes, legislation and regulations impacting services.
•    Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
•    Maintains regular attendance and punctuality.

•    Completes required training programs and stays current with County Emergency Management operational policies and procedures
•    Supports the County Incident Command and Emergency Management Systems in preparedness, response and recovery efforts
•    Maintains 24/7 availability to respond to emergencies, exercises and other related activities.
•    Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
•    Depending on assignment may maintain required emergency management training, licensure and/or certifications.
•    Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
•    Community/neighborhood planning and development, affordable housing, financing, and the principles and practices of human services administration including areas such as senior citizen services, housing programs and volunteer programs
•    Grant application, administration, and monitoring procedures
•    Community organizations and service groups
•    Functions, availability, and resources of public and private social service agencies
•    Grant program budgeting and  monitoring requirements
•    Current office practices, procedures and equipment
•    County policies and procedures
•    Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
•    Management and leadership principles

Skill in:
•    Identifying and understanding the problems and causes related to the needs of DuPage County residents
•    Planning and implementing, housing, human service and related projects and programs,
•    Promoting and gaining community support of program goals
•    Working collaboratively with community partners and advisory boards
•    Using computer hardware and software including word processing, spreadsheets, databases, email, etc
•    Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
•    Planning, scheduling and supervising the work of others

Ability to:
•    Manage projects and multiple priorities simultaneously
•    Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
•    Plan, analyze and evaluate programs and services, operational needs and fiscal constraints
•    Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
•    Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
•    Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
•    Convey excellent oral and written communication
•    Work effectively under stress
•    Maintain confidentiality
•    Monitor and evaluate employees
•    Prioritize and assign work
•    Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
•    Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
•    Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
•    Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of a Master’s degree in Business or Public Administration, Urban and Regional Planning, or Social Work, or a related field and eight years of related experience including five years in a management level position or an equivalent combination of training and experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.