Job Details for 2242 - EO Radio Dispatcher
Job Description
FLSA STATUS:
Non-Exempt
GRADE: 409
POSITION SUMMARY
Under
general supervision; performs work of moderate difficulty in providing
dispatching services in a central public safety communications center; performs
related work as required.
DISTINGUISHING FEATURES OF THE CLASS
Employees in this class perform dispatching duties at a central public safety
communications facility on an assigned shift. Work requires technical skill and
ability; in the absence of a supervisor, the senior operator is in charge of
the central public safety communications facility.
ESSENTIAL
DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is
illustrative only, and is not a comprehensive listing of all the duties and
responsibilities performed by positions in this class.
• Receives
and responds to requests from the public for emergency police assistance
• Dispatches squad cars or contacts ambulance and fire services in emergency
situations
• Monitors squad car traffic
• Keeps records of squad
assignments, locations, stops and actions
• Provides directions and
general information to the public
• Runs checks on vehicle ownership,
driver's license status, and wants/missings/stolens on people, vehicles, or
property
• Enters stolen vehicles or property, and missing persons
requests into the computer files
• Contacts impounded vehicles to
persons with proper identification
• Monitors and opens security gate to
authorized individuals
• Operates radio, CRT terminal, TTD, microfiche
machine and Message FAX machine; fills out maintenance and dispatch logs, and
prepares other reports
• Assures that all equipment and machinery in the
communications center is in working order
• Performs clerical and record
maintenance work.
• Maintains regular attendance and punctuality
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work
assignments and schedules in the event of an emergency to participate in
emergency preparedness, response, and recovery activities as assigned.
•
Depending on assignment may maintain required emergency management training,
licensure and/or certifications.
• Performs related duties as required
or assigned within job classification.
QUALIFICATIONS
To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and /or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
essential functions.
Knowledge of:
• Practices and duties
involved in the operation of a central dispatching communications center
• Purpose of law enforcement and criminal justice systems.
• Current
office practices, procedures and equipment
• County policies and
procedures
• Applicable federal, state, and local laws, rules,
regulations, codes, and/or statutes
Skill in:
• Reacting
quickly and calmly in emergencies
• Communicating individuals firmly,
courteously and tactfully
• Good judgment in evaluating situations and
making decisions
• Using computer hardware and software including word
processing, spreadsheets, databases, email, etc
• Applying an acquired
knowledge of procedures, rules, regulations and services applicable to the
assigned office
•
Ability to:
• Manage projects and
multiple priorities simultaneously
• Establish and maintain effective
working relationships with department and division staff, other departments and
others, such as vendors
• Communicate and use interpersonal skills to
interact with coworkers, supervisor, the general public, etc. to sufficiently
exchange or convey information and to receive work direction
• Ensure
compliance with applicable federal, state, and local laws, rules, and
regulations and statutory requirements
• Convey excellent oral and
written communication
• Work effectively under stress
• Maintain
confidentiality
SUPERVISORY RESPONSIBILITIES
None
EDUCATION and/or EXPERIENCE
Completion of a High School Diploma or
General Equivalency Diploma equivalent; One year of experience as a Radio
Dispatcher or, an equivalent combination of education and experience sufficient
to successfully perform the essential duties of the job such as those listed
above.
PHYSICAL REQUIREMENTS
The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Sedentary Work: Exerting up to 10 pounds
of force occasionally and/or a negligible amount of force frequently or
constantly to lift, carry, push, pull or otherwise move objects, including the
human body. Sedentary work involves sitting most of the time. Jobs are
sedentary if walking and standing are required only occasionally and all other
sedentary criteria are met.
WORK ENVIRONMENT
The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Position is typically office or
administrative work and is not substantially exposed to adverse environmental
conditions.
CERTIFICATES, LICENSES, REGISTRATIONS
None