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The County of DuPage
Wheaton, Illinois

Job Details for 2244 - EO Radio Communications Supervisor

Job Description

GRADE: 413

Under direction; performs work of moderate difficulty in supervising the dispatching activities of a central public safety communications center; performs related work as required.

An employee in this class oversees the dispatching activities at a central public safety communications facility on an assigned shift; performs the duties of a Radio Dispatcher; work requires technical skill and supervisory ability.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• observes work performance and provides on the job training
• Coordinates the activities of the communications center with the operating road units
• Bonds individuals out of jail; supervises clerical and records maintenance work
• Dispatches squad cars or contacts ambulance and fire services in emergency situations
• Monitors squad car traffic
• Keeps records of squad assignments, locations, stops, and actions
• Provides directions and general information to the public
• Runs checks on vehicle ownership, driver's license status, and wants/missings/stolens on people, vehicles, or property and missing persons requests into the computer files
• Contacts appropriate highway department for removing road hazards
• Releases towed or impounded vehicles to persons with proper identification
• Monitors and opens security gate to authorized individuals
• Operates radio, CRT terminal, TTD telephone, microfiche machine and Message FAX machine
• Maintains records and prepares reports; assures that all equipment and machinery in the communications center is in working order.
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Radio transmitter equipment and frequency controls
• Practices and duties involved in the operation of a central dispatching-communications center
• Purpose of law enforcement and criminal justice systems
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Reacting quickly and calmly in emergencies
• Communicating with individuals firmly, courteously and tactfully
• Use of good judgment in evaluating situations and making decisions
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of a High School Diploma or General Equivalency Diploma equivalent; Two years of experience as a radio dispatcher in a public safety communications center or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.