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The County of DuPage
Wheaton, Illinois

Job Details for 2316 - Foster, Rescue and Volunteer Coordinator

Job Description

GRADE: 311

Under general supervision; performs work of moderate difficulty in managing and coordinating animal rescue programs, foster programs, volunteer opportunities and other lifesaving and quality of life enhancing initiatives of the DuPage County Animal Services Department (DCAS); performs related work as required.

An employee in this class spends a substantial amount of time related to rescue transfer, foster, training/enrichment, and marketing/promotion of animals to support division activities.  This position acts to ensure all communications, policies, procedure and activities meet the requirements of the division and reflect best practices.  Direction is received from the Administrator/Veterinarian or Division Manager.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Maintains strong relationships with animal caretakers, veterinary staff, rescues, volunteers and fosters to streamline communications, address health/behavior issues, weigh and improve animal outcomes, and keep animal lengths of stay as short as possible
• Works closely with staff, leadership team and others to identify barriers to lifesaving, understand challenges and develop strategic solutions to increase positive outcomes for animals
• Serves as the County’s liaison and proactively nurtures partnerships with external humane societies and community-based animal rescue groups, trade associations and networking groups throughout the region in order to facilitate the process of intake, foster, adoption and rescue placement
• Researches, develops and presents effective public educational programs regarding humane animal care, training, behavior and policy/procedure to the general public and stakeholders
• Develop and maintain community awareness and positive public image for DCAS
• Trains, orients, evaluates, directs and, as necessary, dismisses volunteers and fosters
• Develops maintains and implements volunteer related policies and procedures, records, manuals, and volunteer job descriptions as it pertains to rescue, foster and volunteer programs, and other lifesaving initiatives. Coordinates both formal and informal rescue, foster and volunteer recognition programs
• Conducts informational sessions for potential volunteers and rescue partners and speaks with various groups regarding volunteer/foster opportunities, animal adoption and rescue awareness
• Conducts training classes for shelter staff and volunteers
• Monitors program income and expenditures
• Assists with designing and writing quarterly newsletter
• Works with other members of the Animal Services Department to identify new areas where volunteer assistance is needed; collaborates with other staff members to develop programs, recruit and train new volunteer talent to address those needs
• Develops methods to maximize the availability and use of foster homes, and the transfer of eligible animals to rescue organizations
• Develops marketing content used to market programs, services, opportunities and animals available for foster or rescue transfer via all available marketing mediums
• Communicates and distributes information on available animals, services and programs
• Maintains and facilitates regular communication and support with and amongst members of the various volunteer/rescue/foster groups
• Identifies and enlists support from external sponsors, businesses and/organizations to help in achieving departmental goals
• Reviews and analyzes statistical data to detect trends and monitor program effectiveness
• Responds to questions and concerns from the public and stakeholders
• Identifies foster homes, trains foster volunteers on animal care and best practices of temporary foster care
• Coordinates with DuPage Animal Sheltering Alliance (DASA) and department leadership to develop goals, objectives, and direction for DASA
• Attends and assists with coordination of departmental events
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Issues, trends and best practices impacting animal welfare, animal sheltering, animal control, specifically within the area of training, animal behavior, rescue, adoption and foster care
• Basic animal training methodologies, tools, techniques and their application
• Animal care, behavior and body language and experience working with/ handling animals
• Animal rescue, foster and lifesaving models, best practices, challenges and opportunities
• Marketing, communication and various mediums for animal placement
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Establishing and maintaining effective working relationships
• Preparing and presenting training programs to the public
• Low stress handling and positive reinforcement training of animals of varying species and breeds
• Maintaining statistical data and reports to determine effectiveness of programs
• Coordinating available resources, as well as the capabilities of volunteers in order to achieve departmental goals and objectives
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Communicate clearly and concisely both orally and in writing
• Provide excellent and compassionate customer service
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Using computer hardware and software including word processing, spreadsheets, databases, email, powerpoint, publisher, etc.
• Proficiently utilize social media
• Manage projects and multiple priorities simultaneously
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of a Bachelor's degree in Animal Sciences or similar animal welfare field, and two years of experience at a shelter in an open admission setting, working hands-on with shelter animals and overseeing/ directing volunteer, rescue or foster programs; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may regularly be required to walk, reach with hands and/or arms and lift up to 50 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and field environment. While performing the duties and responsibilities, the employee may be exposed to loud noise, noxious odors, chemicals, varying weather conditions, and other related conditions and situations. Will be subject to animal bites and/or scratches.

Must possess and maintain in good standing a valid Illinois driver’s license.