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The County of DuPage
Wheaton, Illinois

Job Details for 3190 - Permits Technician

Job Description

GRADE: 109

Under general supervision; performs work of routine difficulty in assisting the public applying for permits; performs related work as required.

An employee in this class assists the public applying for permits, which requires training and knowledge of specialized subject matter and the frequent exercise of independent judgment. This position is distinguished from clerical positions by the technical nature of the work. Work is performed under general supervision.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Assists the public applying for permits and accurately completing any other necessary documentation related to permits
• Responds to permit related questions and explains permitting procedure to the public
• Acts as the contact person and handles correspondence between the customers, permit staff and plan reviewers
• Examines construction plans, blue prints, surveys, and specifications on residential/commercial developments in unincorporated DuPage County to ensure compliance with building, highway codes and ordinances, plumbing, electric, zoning and drainage codes and ordinances
• Examines and process submittals for county highway permits
• Assist the public or land developers in applying for impact fees
• Acts as the contact person for the general public regarding impact fee calculations and collection
• Monitors the status of all assigned permit reviews and fees
• Assists customers on the phone and in person with regard to problems or questions
• Checks legal descriptions from surveys, topographical layouts with USGS grades, researches wetland/floodplain maps
• Assigns addresses per the DuPage County ordinance to vacant properties
• Reviews issues with septic and well layouts
• Processes plan revisions after permits have been issued
• Routes commercial construction plans to appropriate fire protection districts, locates parcel number for permit
• Processes contractor certificates of insurance and contacts agents, as needed
• Handles highway culvert bond waivers, trucking movement permits and adopt-a-highway/trail program applications
• Processes bond release request
• Schedules pre-application meetings and permit inspections
• Compiles code and record data to assist inspectors
• Maintains permit records such as copies of documents, correspondence, insurance certificates, and Building Department waivers
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Customer service techniques
• Building codes, and zoning ordinances and impact fee structure
• Permitting structure and plan review
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Interpreting and applying complex written and verbal instructions
• Reading and interpreting blueprints, site plans and architectural designs
• Determining compliance with appropriate codes and ordinances
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Maintain records and files
• Provide customer service
• Operate standard office equipment
• Prepare simple reports
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality


Completion of a High School Diploma or General Equivalency Diploma equivalent and two (2) years of experience in customer service work including one (1) year of experience dealing with building, construction, permitting or blue prints; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.