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The County of DuPage
Wheaton, Illinois

Job Details for 4152 - Manager of Resident and Volunteer Services

Job Description

GRADE: 313

Under general direction; performs work of considerable difficulty supervising and coordinating all aspects of the volunteer services program, reception services, gift shop and resale shop operations, and the hair salon; performs related work as required.

An employee in this class is responsible for planning, organizing and supervising all aspects of the volunteer services program, reception services, gift shop and resale shop operations, and the hair salon. Work involves planning, directing, evaluating, and providing information to all Convalescent Center departments pertaining to volunteer opportunity and availability. General direction is received from the Convalescent Center Assistant Administrator. Customarily and regularly directs the work of two or more other employees.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Supervises the work of subordinate personnel engaged in providing reception, hair salon and volunteer services;
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Identifies and resolves employee relations and performance issues, establishes and maintains a professional work environment while providing appropriate leadership and direction.
• Promotes positive morale, creativity and teamwork among staff
• Evaluates employee performance and sets clear goals and expectations
• Coordinates and directs all aspects of volunteer programs
• Recruits, interviews, orients, trains and supervises corps of volunteers
• Develops and implements volunteer orientation and training programs
• Develops and maintains related policies and procedures manuals and programs to track volunteer hours
• Develops volunteer assignment guides and a tracking system for approved volunteer positions
• Coordinates both formal and informal recognition, course completion and certification/re-certification activities
• Monitors volunteer performance and compliance with roles, responsibilities and policies through communication with staff, volunteers and observation as necessary
• Establishes and maintains appropriate working relationships with outside agencies
• Serves as the liaison with outside agencies and departments regarding the need for volunteers
• Contacts external agencies for the purpose of promoting the volunteer program
• Participates in special committees/councils and possibly multi-disciplinary groups
• Assists with marketing activities to establish and promote interest in volunteer opportunities
• Oversees the operations of the resident hair salon
• Creates and implements hair salon and gift shop policies and procedures
• Directs the financial aspects of the gift shop including inventory tracking, purchasing, revenue and deposits
• Coordinates major fundraising activities and special events for the facility
• Organizes and creates the Convalescent Center newsletter
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Volunteer services principles and practices
• Human behavior, individual differences, motivation and attitudes and their measurement and expression
• Various Illinois Department of Public Aid, Illinois Department of Public Health and Joint Commission of the Accreditation of Healthcare Organizations regulations
• Community resources
• Beautician services principles and practices
• Management and Leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Maintaining effective working relationships
• Preparing and presenting training programs
• Dealing effectively with others
• Verbal and/or written communications
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Monitor and evaluate employees
• Prioritize and assign work
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor's Degree in Business Management, Marketing, Human Resources or a related field; three years of experience in volunteer/development position, and two years of supervisory experience directly related to the area assigned; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.