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The County of DuPage
Wheaton, Illinois

Job Details for 4171 - Social Service Coordinator

Job Description

GRADE: 110

Under general supervision; performs work of moderate difficulty coordinating the social services needs of DuPage Convalescent Center residents, including admissions, staffing and discharge activities; performs related work as required.

Employees in this class perform professional work in the area of social service coordination by providing information on available resources and acting as an advocate in solving problems that clients encounter. The employee also insures that resource records are updated as changes occur. This position is a key member of the interdisciplinary team that provides holistic care to DuPage Convalescent Center residents. General supervision is received from the Manager of Social Services.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Provides assessment, advocacy and evaluation of psychosocial needs of residents
• Participates in care plan conferences and other required meetings
• Develops care plan goals, maintains regular contact with families to assess and assist for quality care
• Evaluates resident’s support systems
• Determines needed adaptive equipment; provides discharge planning services; assists residents in applying for benefits
• Assists in crisis counseling, including assessment, advocacy and referral
• Provides one-on-one counseling and intervention services
• Prepares reports and maintains files in compliance with Illinois Department of Public Aid (IDPA), Illinois Department of Public Health (IDPH) and Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) regulations
• Gathers, updates and provides agency and resource information
• Cooperates with other agencies to locate assistance for individual needs where service is not currently provided
• Conducts and participates in workshops and training seminars
• Attends professional meetings to maintain up-to-date job knowledge
• Meets with directors of community senior programs to obtain input as to informational needs of seniors
• Encourages client utilization of services
• Maintains regular attendance and punctuality.

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Professional standards, practices, and techniques in the social services field;
• Medical and psychological terminology, behavior patterns, effects of various illness' and the functions, availability, and resources of public and private social services agencies;
• Current social problems and recent social developments;
• Health care institution admission procedures;
• Medicare/Medicaid procedures and requirements.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Understanding problems, needs and motivations of social service clientele and making feasible recommendations;
• Interviewing and counseling seniors and adults skillfully and effectively;
• Working well with professional and other staff members of hospitals, clinics, schools, institutions, or social service programs and agencies;
• Exercising sound judgment in keeping with current standards and practices of the social service profession
• Maintaining accurate records
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Prioritize and assigning work
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze and evaluate programs and services, operational needs and fiscal constraints
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local


Completion of Bachelor's degree in Social Work or a human service field including but not limited to sociology, special education, rehabilitation counseling and psychology; and one year supervised social service experience in a health care setting; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.