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The County of DuPage
Wheaton, Illinois

Job Details for 4212 - Environmental Services Assistant Supervisor

Job Description

GRADE: 108

Under general supervision; performs work of moderate difficulty acting as the lead worker for staff engaged in providing cleaning services for assigned DuPage County buildings; performs related work as required.

An employee in this class acts as a lead worker on an assigned shift or when a Housekeeping Supervisor is not available. Work involves coordinating the duties of assigned staff to ensure completion of tasks according to prescribed methods, procedures and standards. Assignments are received through verbal or written instructions and judgment is exercised to determine work methods and procedures. General supervision is received from the Housekeeping Supervisor and/or the Housekeeping Manager.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Coordinates and delegates responsibilities to assigned staff
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Inspects the work of assigned staff to ensure compliance with cleanliness standards and provides feedback regarding quality of work
• Trains new staff on proper procedures and methods
• Conducts in-service programs
• Participates in the interviewing and hiring process
• Recommends disciplinary action as necessary
• Completes employee performance appraisals
• Investigates and resolves client complaints or concerns
• Identifies areas for improvement within the department and makes recommendations to the Housekeeping Supervisor or Manager
• Monitors supply levels and orders new supplies
• Maintains accurate records
• Interact with Convalescent Center residents
• Transport residents or medical products
• Perform duties of Housekeeper I and Housekeeper II
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within the job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Cleaning materials, supplies and equipment
• How to safely and effectively utilize cleaning chemicals, supplies and equipment
• Supervisory practices
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Operating and troubleshooting heavy-duty cleaning equipment
• Verbal and/or written communication
• Listening to and resolving client concerns
• Planning and directing the work of others
• Inspecting the work of others and identifying areas for improvement
• Keeping neat and accurate records
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Coordinates and trains employees
• Assigns and reviews work
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility.

Completion of a high School Diploma or General Equivalency Diploma equivalent and three years of housekeeping or custodial experience in a large commercial or institutional environment that included one year as a lead worker; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy Work: Exerting up to up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for light work.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties and responsibilities the employee may be exposed to loud noise, noxious odors, unsanitary conditions, chemicals, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations.

Must possess and maintain in good standing, a valid Illinois driver’s license.