Job Details for 4213 - Environmental Services Supervisor

FLSA STATUS: Exempt
GRADE: 110

POSITION SUMMARY
Under direction; performs work of moderate difficulty assisting the Environmental Services Manager with planning, directing and supervising assigned functions in either Housekeeping or Laundry for assigned DuPage County buildings; performs related work as required.

DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for coordination and scheduling of projects and staff in order to maintain a sanitary environment. Work performed in either housekeeping or laundry requires the use of independent judgment in order to determine department priorities. Supervision is exercised over subordinate staff and direction is received from the Environmental Services Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Prepares staff schedules and determines daily work assignments
• Supervises the work of housekeeping and laundry staff
• Monitors attendance
• Inspects the work of subordinate staff using a hand held computer to ensure compliance with standards and provides feedback regarding quality of work
• Plans and coordinates the project work schedule
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Completes employee performance appraisals
• Investigates and resolves client complaints or concerns
• Identifies areas for improvement within the department
• Researches alternatives and makes recommendations to the Environmental Services Manager
• Requisitions and issues supplies and equipment
• Keeps an inventory of equipment and supplies on hand
• Reports maintenance and repairs
• Assists with special reports
• Plans for, develops and conducts in-service programs
• Maintains accurate records
• Interacts with residents
• Maintains regular attendance and punctuality

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Housekeeping and/or laundry materials, supplies and equipment
• Housekeeping and/or laundry procedures and practices
• Supervisory practices
• Standards and regulations which impact Environmental Services
• Leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Instructing employees on the proper and safe use of equipment and supplies
• Listening to and resolving client concerns
• Planning, supervising, assigning and inspecting the work of others, including lead personnel
• Identifying operational areas for improvement
• Detecting maintenance and repair needs and to recommend proper corrective action
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Prioritize and assigning work
• Monitor and evaluate employees
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

SUPERVISORY RESPONSIBILITIES
Exercises supervision of personnel in related area of responsibility.

EDUCATION and/or EXPERIENCE
Completion of a High School Diploma or General Equivalency Diploma equivalent; four years of housekeeping, laundry or custodial experience in a large commercial or institutional environment including two years of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work: Exerting up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and field environment. While performing the duties and responsibilities the employee may be exposed to moving mechanical parts, vibrations, loud noise, noxious odors, dusts, poor ventilation, unsanitary conditions, chemicals, oils, electricity, extreme temperatures, inadequate lighting, work space restrictions, intense noises, travel, and other related conditions and situations.

CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and maintain in good standing, a valid Illinois driver’s license.