skip to main content
The County of DuPage
Wheaton, Illinois

Job Details for 4246 - Food Services Manager

Job Description

GRADE: 312

Under direction; performs work of considerable difficulty coordinating and supervising the work of employees engaged in food service, delivery and clean-up; performs related work as required.

An employee in this class is responsible for the general management of all areas of the Dining Services Department, in accordance with federal, state and local accrediting agency regulations, and standard practices of the profession. An employee in this class spends a substantial amount of time supervising the work of subordinate personnel. Direction is received from the Director of Support Services.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Provides general supervision over the multi-unit healthcare dining services operations and retail services operations at three (3) campus cafeterias
• Assigns, delegates, supervises, schedules, and inspects work of subordinate staff
• Maintains operations in compliance with applicable state and federal laws
• Monitors approved budget throughout the year
• Maintains safety of staff through training programs
• Develops departmental policies and procedures
• Monitors food service equipment for proper operations and makes recommendations to Director for the purchase of new equipment or maintenance and supply work
• Coordinates food and supply purchasing in accordance with DuPage County Procurement Ordinance
• Coordinates receiving and storage/inventory activities
• Maintains proper inventory levels of food and supply items
• Investigates and responds to customer complaints in a professional and timely manner, involving Director as appropriate
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• The principles and practices of large-scale food service
• Methods, materials and equipment used in large-scale food service
• OSHA safety guidelines
• Procedures and equipment used for food service sanitation
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Planning, coordinating, assigning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Prioritize and assigning work
• Monitor and evaluate employees
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility.

Completion of a High School Diploma or General Equivalency Diploma equivalent and six (6) years of progressively responsible experience in food service in a large multi-unit healthcare setting, including three (3) years in a supervisory role; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work: While performing the duties of this job, the employee is frequently required to stand and walk, use hands and arms, taste and smell and lift and carry up to 30 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and field environment. The work environment for this position occasionally includes working with cleaning chemicals and compounds and extreme temperatures.

This position requires possession of a sanitation certification. Must possess and maintain in good standing, a valid Illinois driver’s license.