FLSA STATUS: Non Exempt
Under general supervision performs work of routine difficulty in assisting the public applying for permits of all types; issuance of permits of all types; assistance with the County Zoning Ordinance processes; assistance with the County Highway Department Impact Fee processes; assistance with other general County Building Code processes; and performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class assists the public applying for permits, which requires training and knowledge of specialized subject matter and the frequent exercise of independent judgment. Distinguishing skills in this class include; the ability to perform research, data collection, and ability to perform reviews of certain types of building permit applications, construction plans, and site plans to ensure compliance with the County Ordinances. This position is distinguished from clerical positions by the technical nature of the work. Work is performed under general supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
• Assists the public applying for permits and accurately completing any other necessary documentation related to permits.
• Responds to building permit, impact fee, and zoning related questions and explains permitting procedure to the public.
• Acts as the contact person and handles correspondence between the customers, building permit staff, zoning coordinators, highway department, and plan reviewers.
• Examines construction plans, blue prints, surveys, and specifications on residential / commercial developments in unincorporated DuPage County to ensure compliance with building, drainage, zoning, and highway department codes and ordinances.
• Assists the public or land developers in applying for impact fees. Acts as the contact person for the general public regarding impact fee calculations and collection.
• Provides information and assists the public with questions specifically concerning Building & Zoning requirements.
• Performs basic zoning reviews with limited knowledge of the Zoning Ordinance in conjunction with the permitting process.
• Monitors the status of all assigned permit reviews and fees.
• Assists customers on the phone and in person with regard to problems and questions.
• Checks legal descriptions from surveys, topographical layouts with United States Geological Survey (USGS) grades, researches wetland / floodplain maps.
• Reviews issues with septic and well layouts.
• Processes plan revisions after permits have been issued.
• Routes commercial construction plans to appropriate fire protection districts, contracted plan review consultants, townships, and locates parcel numbers.
• Processes contractor certificates of insurance and contacts agents as needed.
• Maintains permit records such as copies of documents, correspondence, insurance certificates, and building department waivers.
• Compiles code and record data to assist inspection staff.
• Provides assistance to the Administrative Adjudication Hearing Officers clerk as necessary.
• Maintains regular attendance and punctuality.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Customer service techniques
• Current office practices, procedures and equipment
• Personal computer and available software such as Microsoft Office, and Govern
• Building Code and Zoning Ordinance
• County Highway Impact Fee Schedule
• Permitting structure and plan review
• Gathering and verifying data
• Planning and organizing tasks
• Interpreting and applying complex written and verbal instructions
• The operation of related office equipment
• Reading and interpreting blueprints, site plans and architectural designs
• Determining compliance with appropriate codes and ordinances.
• Maintain records and files
• Work well independently
• Perform multiple tasks at the same time
• Understand and follow pre-established policies and procedures
• Provide customer service
• Operate standard office equipment
• Prepare simple reports
• Communicate, use interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
EDUCATION and/or EXPERIENCE
Completion of a High School Diploma or General Equivalency Diploma equivalent; four years of experience in customer service work including experience with zoning, building, construction, permitting, plan review; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS