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The County of DuPage
Wheaton, Illinois

Job Details for 1744 - Senior Program Specialist

Job Description

 FLSA STATUS: Non-Exempt
GRADE: 311

Under general supervision performs work of considerable difficulty in monitoring workforce programs and coordinating program operations; performs related work as required.

An employee in this class conducts internal and external monitoring and provides technical guidance to ensure that operations and programs are functioning according to the policies and procedures per state and federal policies. This class is distinguished from the Programs Specialist by the degree of complexity of assignments and this position is a lead worker to the Programs Specialist. Work is performed under the general supervision of the Workforce Development Manager.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Acts as a liaison with the Department of Commerce and Economic Opportunity (DCEO) and other state and federal agencies
• Reviews complex intakes, assessments and enrollments of clients to ensure that eligibility criteria has been met and documented in the file
• Provides technical guidance to staff regarding eligibility, enrollment, and exiting of clients to ensure compliance with federal and state guidelines
• Maintains ongoing knowledge of State and Federal legislation, and policies and procedures
• Makes recommendations to Workforce Development Manager on updates to internal policies, procedures and forms
• Prepares monthly, quarterly and annual reports regarding performance and obligations
• Serves as primary point of contact for State and Federal monitor visits
• Maintains effective relationships for program improvements
• Maintains effective relationships with government and community organizations
• Acts as a lead worker to the Programs Specialist position
• Trains staff on regulations
• Establishes staff as users with the Illinois Workforce Development System (IWDS), train staff on Illinois Workforce Development System (IWDS), and assist staff with troubleshooting
• Monitors worksites and subcontracted programs to ensure compliance
• Supervise implementation and program design
• Trains program subcontractors in determining eligibility, enrollment and termination procedures
• Coordinates and attends various meetings to disseminate information on programs
• Maintains regular attendance and punctuality

• Adjusts work assignment or schedule in the event of an emergency to participate in emergency preparedness, response and recovery activities as assigned.
• Depending on assignment, may require emergency management training, licensure or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Employment and training program regulation operations
• Computerized systems and reporting
• Motivating subcontractors, youth and the public
• Federal employment regulations.
• Management and leadership principles
• Current office practices, procedures, and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Assembling pertinent program data for
• Oversight of training activities
• Following established procedures.
• Planning, scheduling and supervising the work of others
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Using computer hardware and software including work processing, spreadsheets, databases,
email, etc

Ability to:
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility

Completion of a Bachelor's degree in Business Administration, Public Administration, Social Science, Education or related field and three (3) years of related professional experience in Employment and Training programs; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Must possess and maintain in good standing, a valid Illinois driver’s license.