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The County of DuPage
Wheaton, Illinois

Job Details for 4153 - Volunteer Services Supervisor

Job Description

FLSA STATUS:    Exempt
GRADE:    111

Under general direction; performs work of considerable difficulty supervising and coordinating all aspects of the volunteer services program and the gift and resale shop; performs related work as required.

An employee in this class is responsible for all aspects of the volunteer services programs.  Work involves planning, directing, evaluating, and providing information to all Care Center departments and the public regarding volunteer opportunities and availability.  Manages the operation of the gift and resale shop.   Direction is received from the Assistant Administrator and guidance is provided to volunteers. Supervision and department leadership is provided to volunteers and support staff.  

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

•    Supervises and directs all aspects of volunteer programs
•    Recruits, interviews, orients, trains and supervises corps of volunteers; develops and implements volunteer orientation and training programs
•    Develops volunteer assignment guides for approved volunteer positions
•    Coordinates recognition activities to maintain volunteer motivation
•    Monitors volunteer performance and compliance with roles, responsibilities and policies through communication with staff, volunteers and observation as appropriate
•    Provides and interprets information regarding division policies, procedures and programs
•    Serves as the liaison with Care Center departments regarding the need for volunteers
•    Contacts external agencies and local schools for the purpose of promoting the volunteer program
•    Receives donations and directs them to the appropriate department
•    Continually evaluates the volunteer program by meeting with individual volunteers and staff
•    Tracks volunteer hours and generates reports as needed
•    Creates and implements policy and procedures related to the volunteer program and gift and resale shops
•    Manages financial recordkeeping, inventory, purchasing, revenues and deposits for the gift and resale shops
•    Participates in special committees and multi-disciplinary groups
•    Assists with marketing activities to establish and promote interest in the Care Center and volunteer opportunities
•    Assists with fundraising activities and special events
•    Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
•    Maintains regular attendance and punctuality

•    Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
•    Depending on assignment may maintain required emergency management training, licensure and/or certifications.
•    Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
•    Principles and practices related to volunteer services
•    Illinois Department of Public Health (IDPH) and Joint Commission regulations
•    Community resources
•    Current office practices, procedures and equipment
•    County policies and procedures
•    Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
•    Management and leadership principles

Skill in:
•    Preparing and presenting information for small and large groups
•    Using computer hardware and software including word processing, spreadsheets, databases, email, etc
•    Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
•    Planning, scheduling and supervising the work of others

Ability to:
•    Manage projects and multiple priorities simultaneously
•    Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
•    Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
•    Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
•    Convey excellent oral and written communication
•    Work effectively under stress
•    Maintain confidentiality
•    Monitor and evaluate employees
•    Prioritize and assign work
•    Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
•    Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
•    Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
•    Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor’s degree in Public or Business Administration and two years experience in a volunteer/development environment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.