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The County of DuPage
Wheaton, Illinois

Job Details for 1427 - Information Technology Operations Manager

Job Description

GRADE: 315

Under general direction; performs work of considerable difficulty in managing the data center operations and supervising staff who support the computer operations for the Information Technology Department; performs related work as required.

An employee in this class is responsible for the management and supervision of staff within the computer operations department. Handles the planning, organization and scheduling of computer operations, high-speed copying services, outsourcing of print services and the department’s disaster recovery plan. An employee in this class spends a substantial amount of time supervising the work of subordinate personnel. General direction is received from the Chief Information Officer.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Supervises the work of subordinate personnel engaged in computer operations, system programming, document imaging/archival and high-speed printing
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Reviews workload, determines priorities, and assigns staff
• Set schedule for projects and conducts monitoring of all ongoing projects
• Develops and trains employees
• Assess ongoing projects by creating project metrics and deliverables
• Meets with other County offices to develop solutions to operations problems
• Develops and maintains operating procedures
• Sets up operations and/or operates all types of information technology machines
• Checks functional accuracy of computer equipment before placing it in operation
• Locates and corrects operator and program errors
• Distinguishes between machine malfunction and program errors and reduces down time by taking corrective action
• Maintains operating logs and records
• Responsible for vendors, contract and outsourcing management in assigned area
• Manages orders and processing for in-house high-speed printing/binding services and outsourced offset printing orders
• Schedules jobs, maintains paper supplies inventory
• Obtains quotes
• Processes bids
• Manages relationships with outsourcing organizations
• Provides strategic, budgeting and disaster recovery/business continuity planning for the Information Technology department
• Create reports for leadership as required
• Identifies and resolves employee relations and performance issues, establishes and maintains a professional work environment while providing appropriate leadership and direction
• Promotes positive morale, creativity and teamwork among staff, evaluates employee performance and sets clear goals and expectations
• Maintains up to date knowledge and skills in regards to new technologies pertaining to web development Utilizes a proactive approach to looking for technological solutions to gain efficiencies and automate manual processes
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Operation, care and adjustments, and capabilities of a wide variety of information technology equipment
• MVS, CICS, TSO, and VTAM programs
• Document archival systems and processes
• Disaster Recovery concepts and plans
• Effective supervisory techniques and practices
• Management and leadership principles
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
• Reasoning and thinking logically
• Planning, scheduling, assigning and supervising work of others
• Planning, scheduling and supervising the work of others
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
• Manage projects and multiple priorities simultaneously
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor’s degree in Computer Science or related field with seven years of information technology or Computer Operations Analyst experience including three years of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.