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The County of DuPage
Wheaton, Illinois

Job Details for 1956 - Administrator of Intake and Referral

Job Description

GRADE: 315

Under direction; performs work of considerable difficulty in supervising and administering the Intake and Referral Division including; 211, Ride DuPage, HMIS/CRIS, Emergency Response Planning and Intake/Application for County Programs.

This is a professional and administrative position, responsible for the management of the Intake and Referral Division and in the development and preparation of detailed plans.  An employee in this class spends a considerable amount of time coordinating, planning, implementing and enforcing goals and activities of the unit, coordinating the work of Community Services Managers in the unit, as well as developing systems to ensure provisions are in compliance with program requirements.  Work is performed under direction of the Director of Community Services. Customarily and regularly directs the work of two or more employees.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Develops goals, objectives and supervises the overall operation of Information, Referral and Assistance, HMIS/CRIS system, Emergency Planning and Response, and Intake and Application Process for County programs;
• Prepares reports and documentation necessary for compliance with all requirements of funding agencies;
• Recommends hires and promotions, directs, evaluates and appeals of employment decisions for all assigned positions;
• Participates in local, State, National and Federal committees and boards addressing 211/Information and Referral, HMIS/CRIS, and Emergency Management to advance county interests and training;
• Reviews processes and procedures of unit work for quality and efficiency;
• Provides or coordinates in-service programs to facilitate cross training of staff;
• Coordinates community activities to promote awareness of available services;
• Develops working relationships with community groups, non-profit agencies and other units of government in order to improve and enhance the delivery of programs within Community Services;
• Monitors compliance and reporting for the Ride DuPage transportation program;
• Coordinate with Community Development unit on grant funding needs;
• Assists Community Services Director with specialized projects, including budget;
• Maintains regular attendance and punctuality.

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Professional standards, practices and techniques in the field of Call Center Management and Alliance of Information and Referral Systems Standards
• Functions, availability and resources of public and private social service agencies
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Understanding the programs, needs and motivation of individuals in need of assistance
• Exercising sound judgment
• Problem solving
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, scheduling and supervising the work of others

Ability to:
• Manage projects and multiple priorities simultaneously
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze and evaluate programs and services, operational needs and fiscal constraints
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and receive work direction
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor's degree in Business Administration, Social Work, Human Services, or related field and five years' experience working in social service capacity including three years in a managerial, supervisory or administrative capacity; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.