skip to main content
The County of DuPage
Wheaton, Illinois

Job Details for 1947 - Homeless Management Information System Manager

Job Description

GRADE: 312

Under direction; performs work of considerable difficulty in the formulation, development, implementation and supervision of databases related to Homeless Management; performs related work as required.

An employee in this class spends a considerable amount of time supervising, planning, coordinating, and implementing policies and procedures for assigned staff; manages the operation of the Homeless Management Information System for the County; independent judgement is required to interpret policies and resolve problems as they occur. Direction is received from the assigned Administrator.

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Supervises the work of subordinate personnel engaged in service generated programs and activities
• Recommends hires and promotions, directs and evaluates employment decision for all assigned positions
• Develops, conducts and evaluates end user training
• Ensures staff compliance with division policies and procedures and applicable regulation
• Assists staff on decision-making process
• Manages, develops and implements the Homeless Management Information System (HMIS) for the County
• Oversees and stays current with ongoing activities and changes with system requirements, trainings, audits and requests from participating agencies
• Prepares and conducts meetings, conferences and other outreach efforts to various Committees, User Groups and other groups who work with HMIS and with the focus on addressing and reducing Homeless within their communities
• Serve as a liaison and technical support by offering trainings and assistance for various agencies, user groups and others utilizing HMIS
• Provide administrative support for HMIS programs and serve on related committees
• Analyze data usage from HMIS and other related systems, utilizes data for various reporting purposes as required
• Build and maintain relationships with clients and program providers regarding HMIS
• Attend HMIS related meetings and conferences and in networks with a various agencies, groups and organizations
• Complete annual grant applications, budget development and financial monitoring of all related funds
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Relational database management
• Homeless agencies and providers
• Current office practices, procedures and equipment
• Social Service’s programs, resources and practices
• HUD (Housing and Urban Development) Homeless Programs
• Crystal Reports
• Principles and practices of effective supervision
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Management and leadership principles

Skill in:
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Planning, training, scheduling and supervising the work of others

Ability to:
• Supervise staff
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Interpret and follow complex government regulations
• Express technical concepts clearly to both technical and non-technical audiences
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Monitor and evaluate employees
• Prioritize and assign work
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, organize, manage and evaluate the work of the division to ensure efficient, timely and cost-effective services
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Provide leadership to effectively resolve issues

Exercises supervision of personnel in related area of responsibility.

Completion of a Bachelor’s Degree in Management Information Systems, Public Administration, Business Administration or related field and four years of experience in social services with database management experience and one year of supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Must possess and maintain in good standing a valid Illinois driver’s license.