skip to main content
The County of DuPage
Wheaton, Illinois

Job Details for 1814 - Mediator

Job Description

FLSA STATUS:    Exempt
GRADE:    312

Under general supervision; performs work of moderate difficulty in the delivery of professional family mediation services family/child social services; performs related work as required.

Employees in this class provide services to court ordered clients.  Services include conducting mediation, parent education seminars, conflict management groups, supervised parenting time and neutral exchange services.  

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class. Not all essential duties below are required for all positions within this class.

•    Conducts court ordered mediation of parental allocations and parenting time between parties in the court system
•    Develops Allocation of Parental Responsibilities and Parenting Time plans
•    Screens for impediments to mediation
•    Mediates and provides program presence in courtrooms
•    Provides services to individuals, groups, couples or families and may specialize in a certain area
•    Determines frequency, duration and intensity of services
•    Collaborates, interacts, and consults with other staff, mental health professionals, and other County departments on various topics, issues, and client concern.
•    Prepares client progress notes
•    Develops/writes parenting plans
•    Provides consultation to service providers and community
•    Participates in supervision and staffing meetings, program evaluation
•    Prepares reports as required
•    Maintains records of services
•    Facilitates conflict management groups
•    Prepares and presents educational programs
•    Conducts neutral exchange and supervised parenting time services
•    Provides support and coverage for other agency services, i.e. supervised parenting time and neutral exchange services
•    Maintains regular attendance and punctuality.

•    Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
•    Depending on assignment may maintain required emergency management training, licensure and/or certifications.
•    Performs related duties as required or assigned within job classification
•    Lift up to 35 pounds to assist during the neutral exchange/supervised parenting time process

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required for various positions within this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
•    Family law and Domestic Relations Court
•    Family Mediation theory and practice
•    Family issues related to separated families
•    Domestic Violence and Order of Protection Court
•    Theories of personality structure and development
•    Fundamental types of abnormal behavior
•    Family structure and dynamics
•    Child development
•    Structure and function of mental health services
•    Community development and preventive principles
•    Current office practices, procedures and equipment
•    County policies and procedures
•    Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes

Skill in:
•    Assessing client and family problems
•    Applying mediation theory, principle, and techniques
•    Dealing effectively with others
•    Understanding of the court system
•    Public speaking and public relations work with other community professionals
•    Writing narrative reports/documentation with proper grammar and punctuation
•    Using computer hardware and software including word processing, spreadsheets, databases, email, etc
•    Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office

Ability to:
•    Write detailed notes while in an intake or in session
•    Work with individuals that are involved in the court system
•    Effectively communicate and manage individuals/couples that are in high conflict
•    Participate in clinical supervision and staff meetings
•    Manage projects and multiple priorities simultaneously
•    Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
•    Communicate and use interpersonal skills to interact with coworkers, supervisor, court personnel, the general public, etc. to sufficiently exchange or convey information and to receive work direction
•    Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
•    Convey excellent oral and written communication
•    Work effectively under stress
•    Maintain confidentiality


Completion of a Master's degree with a major in Social Work, Psychology, or related field, or Juris Doctorate, and two years of work experience in social services, mediation, family law or a related field; or an equivalent combination of training and experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A general office environment with a moderate noise level, to include some travel to an off-site facility or building in all weather conditions,  as well as, dependent on the position, will include working with children in a child friendly environment, or in a court room addressing a judge, attorneys, and, or court staff.

Must possess and maintain in good standing a valid Illinois drivers’ license.