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The County of DuPage
Wheaton, Illinois

Job Details for 2303 - Operations Manager

Job Description

GRADE: 315

Under general direction, performs work of considerable difficulty directing, planning, and managing the activities of the DuPage County Animal Care & Control Department; performs related duties as required.

An employee in this class is responsible for planning, directing, and managing the activities of the animal control center, including shelter operations, customer service, purchasing/procurement, fiscal/budgetary operations, and the administration of pet licensing.  A substantial amount of time is dedicated to assisting the Veterinarian in developing and implementing facility policies, procedures and oversight of staff. General direction is received from the Chief Policy and Program Officer. 

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.

• Evaluates, recommends, implements, and monitors department policies and procedures for compliance with applicable Federal, state, and local rules and regulations
• Manages daily operations of the department by prioritizing, assigning, and reviewing work assignments of the assigned senior team members, and other staff as necessary
• Oversees the fiscal and procurement operations, as well as financial resources and the collection and recording of all fees authorized by the Animal Control Ordinance and associated fee schedules
• Monitors and prepares the annual department budget including forecasting, revenue and expense review
• Identifies, recommends and manages employee and visitor/volunteer safety and risk management concerns to  maintain the highest possible level of employee and visitor safety
• Recommends and supervises the completion of facility/equipment repair, improvement, and replacement requests
• Works with Administrator/Veterinarian and Animal Control staff to develop and oversee initiatives aimed at improving the quality of life of shelter animals, preventing pet relinquishment and providing responsible re-homing assistance
• Develops and maintains cooperative working relationships with county officials, county departments, community groups, agencies, other local government officials, and the public
• Recommends hires and promotions, directs and evaluates employment decisions for all assigned positions
• Oversees the development and facilitation of in-service for employees
• Identifies and resolves employee relations and performance issues
• Establishes and maintains a professional work environment while providing appropriate leadership and direction for staff and volunteers
• Identifies and resolves high level customer service issues
• Promotes positive morale, creativity and teamwork among staff
• Manages the federal, state and local licensing, certification, and membership requirements for all department programs, employees, and facility
• Works with Administrator/Veterinarian, Animal Control staff and appropriate departments to develop, carry out and maintain: department mission/vision, special department projects, strategic plan and emergency animal sheltering plans to be utilized during disasters
• Maintains close working relationship with the DuPage Animal Friends Foundation and works with staff to identify opportunities to partner together to further the department’s mission and vision
• Monitors industry trends and the work of other model organizations to ensure Animal Control is current on trends and best practices as it relates to Animal Control and animal sheltering
• Maintains regular attendance and punctuality

• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs other related duties as required or assigned within job classification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:
• Laws, regulations, and best practices related to the care, custody and disposition of animals
• Current principles pertaining to animal control, rescue and welfare
• Financial compliance, audit, and budget development, including best practices related to the development and implementation of financial controls, reporting and forecasting
• Organizational management and strategic planning with the ability to coach, manage, and develop high-performance teams capable of achieving strategic objectives
• Management information systems and techniques for data analysis
• Personnel management and leadership principles

Skill in:
• Working independently
• Dealing effectively with stressful and/or emotional situations
• Resolving complex issues by developing alternatives and solutions
• Establishing and maintaining effective working relationships with County departments, outside agencies, community groups, volunteers and the general public
• Identifying and communicating opportunities and needs within and outside of the department
• Analyzing statistics and trends to determine need and/or measure program effectiveness
• Coordinating available resources in order to achieve departmental goals and objectives
• Organizing and establishing priorities
• Planning and supervising the work of others
• Verbal and/or written communications

Ability to:
• Monitor and evaluate employees
• Prioritize and assign work
• Manage projects and multiple priorities simultaneously
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
• Plan, organize, manage and evaluate the work of the department to ensure friendly, efficient, timely and cost-effective services
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations
• Provide leadership to effectively resolve issues
• Convey excellent oral and written communication
• Maintain confidentiality

Exercises supervision of personnel in related area(s) of responsibility.

Completion of a Bachelor's degree in Public Administration, Nonprofit Management, Shelter Management, Business Administration, or a related field, and seven years of administrative management experience, including three years in a supervisory capacity in a veterinary or shelter environment; or an equivalent combination of training and experience.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

This position requires a valid Illinois driver’s license.