FLSA STATUS: Exempt
Under general supervision; performs work of moderate difficulty in providing technical support and maintenance of the property tax system for the Supervisor of Assessments Office; performs related work as required.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class is responsible for ensuring the efficient operation and use of the data system, functional support, validating data integrity and providing information, training and technical support to system users. Serves as a project team lead. This position will also serve as a liaison to the Information Technology department. Work is performed under the general supervision of the Supervisor of Assessment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed by positions in this class.
• Serves as the technical lead for the property tax system for system acquisitions and/or enhancements to existing application software and operating system software.
• Assists with the review, testing and implementation of the property tax system upgrades or patches. Works with functional and technical staff to coordinate application of upgrade or fix
• Analyzes and makes recommendations on the programming and implementation of new systems and methods
• Works directly with system vendor for issue resolution
• Addresses data error correction and respond to end user feedback
• Assists in the development of policy recommendations, procedures, and processes related to the property tax system
• Assesses the impact of all system-related changes on integrated functionality to ensure efficient, effective operations are maintained
• Provides training and prepares training documents to end users
• Works with contractors and Information Technology staff to implement adequate security controls for the proper safeguarding of confidential data and to ensure the integrity of accurate employee information
• Addresses and resolved application software problems in a timely manner
• Creates and produces query and ad hoc reports
• Provides overall project management for assigned property tax system
• Participates in industry and professional associates/users’ groups to ensure awareness of the best practices, industry standards, recent innovations and trends to keep strong technical knowledge
• Maintains regular attendance and punctuality
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES
• Adjusts work assignments and schedules in the event of an emergency to participate in emergency preparedness, response, and recovery activities as assigned.
• Depending on assignment may maintain required emergency management training, licensure and/or certifications.
• Performs related duties as required or assigned within job classification.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Current office practices, procedures and equipment
• County policies and procedures
• Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes
• Tax system practices, methods, principles and techniques
• Supervisor of Assessment processes and data
• Tax management systems
• Effective planning and delegation techniques and practices
• Establishing and maintaining effective relationships and collaboration with internal and external partners in order to coordinate program objectives
• Reasoning logically regarding operational aspects of property tax applications
• Analyzing and planning chronological operations
• Analyzing needs, researching recommendation and evaluating effectiveness
• Using computer hardware and software including word processing, spreadsheets, databases, email, etc
• Applying an acquired knowledge of procedures, rules, regulations and services applicable to the assigned office
• Manage projects and multiple priorities simultaneously
• Establish and maintain effective working relationships with department and division staff, other departments and others, such as vendors
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction
• Ensure compliance with applicable federal, state, and local laws, rules, and regulations and statutory requirements
• Convey excellent oral and written communication
• Work effectively under stress
• Maintain confidentiality
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Plan, analyze, and evaluate programs and services, operational needs, and fiscal constraints
EDUCATION and/or EXPERIENCE
Completion of a Bachelors degree in Business Administration, Public Administration, Management Information Systems, Computer Science or related field and three years of experience in property tax related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.
CERTIFICATES, LICENSES, REGISTRATIONS