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The County of DuPage
Wheaton, Illinois

Employment Opportunity: Community/Social Services

Title: Information & Referral Specialist I

Posting No.: 2100

Closing Date: Until Filled

Department: Community Services

Hours: Full-Time: Monday-Friday 8:00 a.m.-4:30 p.m. or 10:00 a.m.-6:30 p.m.

Salary: $30,000-$32,000 annually

There is currently one (1) full-time position open at this time.

Responsibilities include:
•    Assists individuals in focusing on particular needs, and with identifying problems
•    Screens clients for eligibility for programs or services offered and completes calls
•    Completes intakes with call-in clients by gathering demographic, income, assets and needs information
•    Enters demographics into the appropriate database
•    Provides advocacy and short-term crisis intervention for persons in extreme states of stress and refers them to appropriate resources
•    Mails, texts or emails resource information when needed and follows up with individuals and/or referral agency to assure client needs are met
•    Conducts inquiries and basic research to determine if unknown types of services are available
•    Compiles data on the number of calls, follow-up calls, source of referrals and tabulates required reports for review by supervisor
•    Performs community outreach in the form of public speaking and attends social service related programs

Physical requirements and work environment:
•    Some travel to an off-site facility or building in all weather conditions

Requirements include the following experience or equivalent combination of training and experience:
•    High School Diploma or General Educational Development (GED)
•    One year of college coursework in Social Services
•    Must possess and maintain in good standing a valid Illinois Driver’s License

This position is dependent on available funding.

A pre-employment background check is required.

Applications accepted until position is filled.

Apply Now

DuPage County is an Equal Opportunity Employer